Shipping policy

General Information

Please allow up to 48 hours for order processing before tracking information/confirmation of order shipment. We ship out in-stock orders Monday-Friday not including US holidays. We do our best to get packages out within 2 business day. Please note there are some occasional delays with domestic and international shipping carriers that are beyond our control. The delivery date shown at checkout is a guide and not guaranteed. Orders containing preorder item(s) ship once all items are in stock and available, we do not split ship. Expect up to 5 business day processing time during sale periods due to high demand.

Shipping Methods

We offer 3 shipping options at checkout: economy, priority and express. "Economy" is $6.99 and is typically delivered in 7-10 business days. "Priority" is $18 and is sent via expedited 2 day method. "Express" is $33 and is sent via next day air. "Free economy shipping" automatically applies to domestic orders $195+ and is sent via our economy method. If you need items by a specific date we highly recommend selecting expedited shipping option. PO Boxes are not eligible for expedited shipping as only USPS delivers to them. High value orders ($400+) will be sent signature required, if you bypass and pre-sign for the package you are fully responsible for any missing/stolen packages. If you are not home and the package is signature required, we recommend holding it at an access point for pick up or rescheduling delivery for when you will be home. We recommend signing up for carrier accounts with USPS, UPS + FedEx to see additional tracking information or make delivery changes if available.

Missing Packages

If package protection is not opt'd in at checkout ("checkout+") we are not responsible for lost or missing packages once it’s been confirmed as delivered. We highly recommend adding "checkout+" for large apartment buildings/university addresses. Without package protection you will need to contact the shipping carrier directly to open a missing mail inquiry. Shipping insurance does not apply to non residential addresses, shipping to business addresses or using a pseudonym for the shipping address is at your own risk. If a package is marked as delivered but you have not received it within 48 hours please check with your neighbors, your mailbox and other possible mail receiving sites first

Customs/Duties

Please keep a close eye on tracking for any customs clearance updates. Goldie Swimwear is not responsible for additional customs clearance fees that are required by your country. We are not responsible for any delay in delivery caused by customs. We are required by law to disclose the order value on international packages. If you refuse to pay taxes, duties/any other clearance fees and your package is returned to us, it will be treated as a return and any incurred fees will be deducted from your refund amount. When placing your order please use the "estimated delivery date" as a general guide and not a guaranteed delivery date as international orders can incur delays in customs.

Return to Sender/ Incorrect Address

Please ensure you enter the correct shipping information as we are not responsible for undeliverable packages due to insufficient or incorrect mailing address. If items are returned to us because they were undeliverable we are not able to send it back to you a second time. The items will be processed as a return and refund will be issued, less any original shipping fees and a $10 restocking fee to cover original shipping, fulfillment fees and restocking. We do not issue refund for shipping fees.