If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you. If you have doorbell camera or any additional camera footage available please review to see if the package arrived at the marked time.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to physically arrive.
If you still are unable to locate the package within 48 hours after delivery and purchased package protection you are able to make a claim here within 7 days of marked delivered.
If checkout plus was not selected at checkout you will need to contact the carrier directly as we are not responsible for missing packages when package protection was not selected at checkout.
